Gift aid
Wandsworth Oasis streamlines charity shop operations with Transpeye
The customer Wandsworth Oasis is a south London HIV charity that has operated since 1989, running nine shops to fund its work and challenge the stigma faced by people living with HIV. Like all charity retailers, it depends on consistent point-of-sale controls to protect both its income and the Gift Aid revenue that makes donated stock go further. The challenge Charity retailing is unpredictable by nature. The supply chain is donation-led rather than ordered, which makes inventory and stock management difficult, and a largely volunteer workforce turns over more often than a typical store team. Together these make it hard to establish and hold consistent controls at the till — and hard to tell apart genuine mistakes from malicious activity. Wandsworth Oasis needed to protect Gift Aid revenue and surface both malicious and non-malicious losses without adding burden to its volunteers. The solution Lodge Service, the UK's longest-standing family-owned security company, recommended the Transpeye Platform as part of the charity's improvement programme. The deployment combined two strands of work:A CCTV migration. All sites were upgraded to Hikvision cameras and moved onto the Hik-ProConnect platform, then fully integrated with Transpeye via cloud-to-cloud technology — no local DVR or NVR software to install or maintain at each shop. Policy-based exception reporting. The A-EYE™ engine was configured with policies around refunds, voids, discounts and Gift Aid transactions, matching EPOS data to video so that exceptional risk is flagged in near real time and verified visually.The result is a single Unified Risk View across all nine shops, with each flagged transaction linked to its CCTV evidence. The results"In a short period of time we have seen great results." — Iain Burnett, Head of Retail, Wandsworth OasisThe platform quickly identified multiple malicious and non-malicious losses that required intervention, delivered immediate return on investment, and improved deterrence against both internal and external loss while strengthening overall asset protection. Who was involvedIain Burnett — Head of Retail, Wandsworth Oasis Pete Thomas — Head of Profit Protection, Lodge Service Karl Jordan — Transpeye
